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Department Goals 2007-2008



Alcohol & Other Drug Services

Goal Critical Issue Accomplishments
Programmatic assessment through federal grant to measure effectiveness and assess all areas of prevention Assessment & Excellence, Communication, Community Limited progress was made in this area. 
Increase diversity of people being offered prevention programs Diversity, Collaboration, Communication The department increased its outreach efforts to the Department of Athletics, OFSL, and the various cultural centers on campus. 
Determine campus needs re: s/a intervention for students Assessment & Excellence, Collaboration, Communication Based on data and information gathered from a variety of surveys and student screenings our department was able to identify campus intervention needs. Working collaboratively with CMHS staff we have established student support groups and have developed a substance abuse counselor/intervention position. Also, we have established guidelines for intervention services for students in need. 
Change the culture of the student population through education Community, Collaboration, Assessment & Excellence 
  • Re-design and implementation of AOD orientation sessions targeting high risk behaviors and utilizing a harm reduction theory.
  • Increase in social marketing campaigns throughout the academic year to reinforce harm reduction behaviors.
  • Increase in FYE presentations during the fall semester.
  • Increase in presentations to high risk groups on campus.
  • Collaboration with Department of Athletics medical staff to educate student athletes.
  • Collaboration with the OFSL staff to increase education within the Greek community on campus.
 



Career Services

Goal Critical Issue Accomplishments
Enhance utilization of technology as a means to provide multiple mediums to delivering services Technology, Collaboration 
  • Addition of six on-line workshops to the department website
  • Updated and enhanced on-line career class
  • Development and distribution of a new DVD, "PhD and the Job Search"; DVD also added to department website
 
To become a clearinghouse for internship information and resources for students, staff, faculty and employers Collaboration 
  • Launched internships.uconn.edu for utilization by students, faculty and staff
  • Development of an Internship Council comprised of faculty and staff to discuss issues surrounding internships and other Experiential Learning
  • Enhancement and greater participation in INTD 298 ; class for students to earn internship credit
  • Hosted event for employers on developing an internship program
 
Increase awareness about Career Services' programs and services to the University community Communication, Diversity 
  • Outreach and visits by Career Services staff to all Cultural Centers on campus
  • Developed a Career Services "brand" to assist with marketing initiatives
  • Target emails to academic departments, clubs and organizations about the department and specific relevant events
  • Work with Admissions to educate counselors about Career Services and participated in outreach to Guidance Counselors
 
Develop a comprehensive employer relationship development plan Community, Diversity 
  • Developed and implemented "Friends of Career Services" program
  • Enhanced marketing efforts for employers by developing pieces for employers such as how to gain name recognition at UCONN and how to get involved on campus
  • Creation of a Job Development Coordinator to assist with outreach and employer relationships
 
Prepare and execute comprehensive assessment plan covering all programs and services Assessment & Excellence 
  • Each staff person directed to assess responsible program area
  • Assessment data is currently being collected to be reviewed by department leadership team
  • Department participation on Division-side Assessment DI committee which will provide for continued knowledge and work in this area
 
Provide exemplary counseling and developmental learning opportunities for all UConn students Community, Diversity, Communication 
  • Continue to enhance delivery and availability of counseling access
  • Enhanced and updated ExpLORE curriculum based on assessment and benchmarking data
  • Extensive two-semester review of electronic counseling services and software
 



Center For Students With Disabilities

Goal Critical Issue Accomplishments
Maintain our reputation across campus for providing quality service to students and the greater UConn community Assessment & Excellence Ongoing effort, progress realized 
Create an atmosphere that fosters comfort and support for students Assessment & Excellence Completed several in-house assessments and implemented student recommendations accordingly 
Increase sensitivity to the developmental needs of our new student employees  Assessment & Excellence Implemented career ladder and mentoring program 
Enhance our academic skills counseling service for at-risk students Assessment & Excellence Increased student participation by 20 percent; trained CPIA counselors to facilitate their work with student athletes at risk 
Investigate the provision of "coaching" for students with disabilities Assessment & Excellence Additional strategies developed, research completed, electronic library for student use to be implemented in Fall 2008 
Evaluate the consolidation of CSD and UPLD Assessment & Excellence, Collaboration Consolidation successfully completed; search initiated for Associate Director of Services for Students with Learning Disabilities 
Develop strong partnerships with various constituencies both internal and external to the division Collaboration Liaisons established with all key University constituents 
Enhance the housing accommodations process in collaboration with the Department of Residential Life Collaboration Ongoing, will collaborate with new Director of Residential Life 
Implement the CSD FYE module and assist facilitators Collaboration Development completed and two sections of FYE will be offered in Fall 2008 
Collaborate with graduate students in the Neag School of Education  Collaboration Facilitated weekly seminars and sponsored webinars regarding veterans with disabilities and legal requirements re: students with disabilities 
Assure continued partnership with regional campus staff  Collaboration, Community Initiated search for a Regional Campus Coordinator of Services for Students with Disabilities at the Greater Hartford campus 
Collaborate with SAIT on the implementation of the new CSD electronic database. Collaboration Database launched in January 2008; enhancements and additional modules continue in development 
Promote understanding and awareness of issues related to students with disabilities Communication Developed presentation that is shared with campus community 
Develop new publications to reflect the consolidation of CSD and UPLD and create a manual to train graduate student staff and practicum students Communication New publications completed including a graduate student training manual and brochure for the Strategic Education for Students with Asperger's Disorder (SEAD) pilot program 
Re-establish the CSD Community Advisory Board Communication Will be implemented now that the CSD UPLD consolidation has been completed 
Enhance the CSD website  Communication, Technology Achieved and will continue to develop based on the need to continually update information to reflect constituent needs 
Maintain and continue to utilize our electronic student distribution lists Communication, Technology Achieved and enhanced communication with students 
Develop new documentation guidelines consistent with the Connecticut Association on Higher Education and Disabilities (CT AHEAD) Task Force Community Research phase complete, new guidelines will be promulgated Summer 2008 
Develop a summer transition program for admitted students with disabilities  Community Research complete, feasibility will be assessed after pilot program for students with Asperger's disorder is launched in Fall 2008 
Continue the CSD Month of Kindess Silver Challenge Community Ongoing successful annual event; this year raised $651.17 for Bailey's Garden 
Continue to be an active partner with the Mansfield Committee on the Needs of Persons with Disabilities and the Connecticut Disability Advocacy Collaborative Community Continue active involvement and serve as a mechanism for disseminating info to the University community 
Improve CSD diversity initiatives Diversity Increased diversity of student employees and continue to collaborate with the Cultural Centers 
Enhance our relationships with all of the cultural centers Diversity Plans developed for co-sponsorship of programming 
Collaborate with other University entities regarding web accessibility beyond the CSD Technology Considerable progress based on campus wide partnership. 
Encourage student use of assistive technology Technology Ongoing and will be enhanced by a generous gift from Kaman Aerospace. 
Refine and utilize the on-line notetaker module Technology Comprehensive training available on WebCT 
Develop an online training module for Community Assistants and other Residential Life professional staff. Technology Developed four modules including disability etiquette, case scenarios and current CSD information 
Develop online study skills resources Technology Resources identified and will be promulgated in Fall 2008 



Community Standards

Goal Critical Issue Accomplishments
To have a community that embraces the five values espoused in the UConn Creed: practicing personal and academic integrity; respecting the dignity and rights of all persons; demonstrating concern for others and living up to community responsibilities; approaching learning with a spirit of inquiry; and having pride in the University of Connecticut Community, Collaboration, Diversity 
  • Full implementation of the UCompass program
  • Training and information sessions on academic integrity for faculty
  • Are working with USG on recruitment for the academic integrity boards
  • Representation on the VP's Task Force on the Violence against Women Task Force
  • Development of sanctions to address issues of ethics, involvement
  • Work closely with Study Abroad on community issues
 



Dean of Students Office

Goal Critical Issue Accomplishments
Increase outreach and support to faculty and staff re: distressed students Collaboration, Communication 
  • Guide was published and distributed.
  • PDF was put on DOS website in September.
  • New, searchable HTML version was put on website in May.
  • Revisions are being done for publication of second edition.
  • Ten institutions have requested permission to copy this (all requests were granted).
  • Meetings with faculty and staff of School of Fine Arts, School of Pharmacy, College of Agriculture and Natural Resources, ACES, CMHS, International Services and Programs, CLAS Academic Services Center.
  • Web redesign complete, more content added. Content update and additions are ongoing.
 
Improve knowledge of and service to international students Diversity 
  • Shared reading material on international students.
  • Karen and Gay attending NAFSA, May 2008.
  • Due to staff time constraints, limited significant accomplishments have occurred.
 
Evaluate ADOS position in preparation for a search Assessment & Excellence 
  • Completed and approved in January.
  • Completed, Paul Gaines will begin July 18.
 
Implement and evaluate new procedures and protocols that we share with RL, CMHS, CSD, AOD, CS Collaboration 
  • Meetings have taken place on a weekly basis throughout the year. A new protocol policy has been created. New record-keeping methods have been implemented
  • Regular communication with Regionals via email has enabled better coordination of services to campus change students.
 



Dining Services

Goal Critical Issue Accomplishments
Create C-Store in SU and Putnam Refectory Collaboration Created two C-Store operations. Union Street Market Exchange & Putnam Exchange 
Institute a Department wide recycling / environmental program Community, Assessment & Excellence Began recycling efforts in our retail operations. Fall of 2008 will extend to Residential Operations. 
Renovate McMahon servery. This project was postponed from last year. Community Due to a shift in departmental focus the renovation of McMahon was postponed until FY 09 
Create Ethnic menus at McMahon to enhance international initiative Community, Collaboration Meet with representatives from the International Learning Community to strategize menu development that would be utilized at McMahon Dining. 
Procure Time & Attendance, HR and Payroll system Technology, Assessment & Excellence Procured Time & Attendance, HR Payroll system. Currently contract is being reviewed by the Attorney General's Office 



Fraternity and Sorority Life

Goal Critical Issue Accomplishments
Design and implement chapter accreditation program Assessment & Excellence, Community, Technology 
  • Began researching other university programs
  • Assigned point people to lead this goal
  • Updated Chapter Management Policy and Awards Application
 
Encourage self governance and accountability through implementation of a peer standards board Community, Collaboration Worked with Community Standards but did not accomplish this goal. Will be reconfigured for 2008-09, possibly with a "Restorative Justice" focus. 
Conceptualize and implement a comprehensive leadership development curriculum Assessment & Excellence, Collaboration 
  • Developed spreadsheet of current programming
  • Enhanced retreats, leadership class, and Greek 101 programs
  • Funded 17 students in attending the Undergraduate Interfraternity Institute
  • Will remain a goal for 2008-09
 
Create a comprehensive growth plan focused on a strong and healthy Greek community Diversity, Community, Assessment & Excellence Successfully added new sororities and fraternities in three of four Greek governing councils, allowing more UConn students to join organizations focused on values-based action. 
Promote positive f/s alumni and advisor engagement Communication, Collaboration, Community 
  • Director served on Alumni Weekend committee to encourage Greek attendance
  • Recognized alumni advisors through Awards program
 
Design contract, criteria, and evaluation process for Husky Village chapters Community, Collaboration Oversaw contract review process; in final draft stages 
Create a communication and resource model for parents of f/s members Collaboration, Communication, Community   
Participate in grant to help reduce high-risk drinking on campus Collaboration, Communication, Community AOD deserves credit for this goal; Greek students who participated in program showed reduction in high-risk drinking 
Incorporate principles of community/civic engagement and social justice into f/s experiences and opportunities Community, Diversity, Collaboration Goal remained undefined, but social justice activity was incorporated into leadership retreat and Greek leadership cours 



Off-Campus Student Services

Goal Critical Issue Accomplishments
Assess needs of off-campus and commuter students Assessment & Excellence Conducted two surveys to collect data on off-campus and commuter student needs.  
Reduce irresponsible party hosting off-campus Collaboration Responded to concerns and complaints by neighbors of student rentals 
Increase communication with off-campus and commuter students Communication 
  • Utilized email and door-to-door activity to communicate with off-campus and commuter students
  • Bulletin board and brochure rack added to commuter lounge in Student Union to communicate with commuter students
 
Utilize world wide web to deliver information & services Technology, Collaboration, Communication Organized original and maintained updates to the content of office website 
Increase collaboration and communication with Town of Mansfield officials Community, Collaboration, Communication 
  • Established regular meetings with town officials and attended Town/University Relations Committee and Mansfield Community Campus Partnership meetings.
  • Organized door-to-door outreach effort
 



One Card Office

Goal Critical Issue Accomplishments
Extend use of the ID Collaboration, Community, Technology 
  • This year we implemented the off-campus program. This was a very positive move for our relationship (UConn) with Mansfield since they had been asking for this for a long time. Seventeen merchants have participated so far.
  • We also expanded the card to the Torrington campus, Husky Prints, Union Exchange, the Adventure Center, the climbing wall, the Co-op Cafe and Transportation Services.
 
Improve customer satisfaction Technology, Communication 
  • Finalization of the re-card project: all social security numbers removed from system. This was a very positive thing for the University as a whole.
  • Students were very happy with the off-campus program since they could now use their husky bucks for delivery and it gave them more places to be able to eat (I think in particular of the Fine Arts/Music departments that could now walk across the street).
 
Work toward more financial independence Assessment & Excellence A good part of our budget was taken away this year and we were still able to be financially viable, having brought in additional revenue with the addition of customers. 



Residential Life, Housing Services

Goal Critical Issue Accomplishments
Improve customer service Assessment & Excellence 
  • Staff participated in two customer services workshops, one done by two Res Life staff and one conducted by the UConn Police Department. We continue to assess our customer services and plan to revise our comment card for the fall.
  • Although this process was used initially, it was later amended. The process used now, is not to end the call when it is difficult, but to forward it up the chain so a new person can take over and hopefully turn the encounter around to be more positive.
 
Improve the perceptions students have about the unit Assessment & Excellence, Communication 
  • We continue to search for ways to make our messages clear and understandable to students. We need to continue to shorten info so students are more likely to read it. This year we were more targeted and utilized more methods to communicate with students.
  • We strive to help students achieve their own success, by taking their housing issues seriously and working to resolve these.
 
Identify the issues that are of importance to parents and address these in our communications Collaboration We have revised our parent communication and now use a newsletter format. We collaborate with the parents association and UConn parent page. 
Participate in outreach activties of the University Collaboration Present to Students, prospective students and other university constituents when appropriate: Regional Campus Open Forums, Orientation Expos, fall and spring Open Houses, junior showcase, yield receptions, etc. We have done all of these during 2007-2008 and will continue to do so in the future. 
Devise ways to make our materials something that students want to read/learn Communication A staff member created selection tutorials that were posted on the web. These greatly enhanced students understanding of the housing selection process 
Host information sessions for other departments to learn about using Services Communication, Collaboration 
  • We sponsored two get-to-know about Res Life events in 2007-2008. Both were well attended by building staff.
  • Monthly submissions from Housing Services were published in the CA Communique.
 
Strengthen our residential communities by enhancing special interest areas (Learning Communities) Community Assignment processes for all communities were changed and continue to evolve to best market the communities. Global House staff worked closely with Housing Services staff on the assignment issues. These processes have been revised slightly based on feedback. Overall the Global House assessment is begin done by the GH staff 
Hire a diverse student staff Diversity Housing services student staff in 2007- 2008 included students from traditionally under-represented populations. 
Develop Spanish versions of major housing publications Diversity Due to unexpected priorities, no significant accomplishments have been met. 
Continue with the development and growth of the gender neutral/coed housing area of campus Diversity We had a very successful pilot that has been expanded for 2008-2009. We will continue to assess the effectiveness of this community. We have gotten a lot of positive process about this community. 
Confront inappropriate behaviors/comments/practices/ beliefs of staff and students relative to oppressed and under-represented groups. Educate whenever possible. Diversity This is on-going. We do this each time it is necessary. 
Investigate ways to more fully utilize THD so that the unit can be as self sufficient Technology We have become more knowledge about THD and continue to figure out how to do things ourselves. It has become evident that we need continued support and involvement from the SAIT staff. This goal needs to be amended. 

Residential Life,Operations

Goal Critical Issue Accomplishments
Support efforts to ensure safe, code compliant residence halls Assessment & Excellence Worked with UConn officials, Project Managers, Architects and Engineers to develop solutions to correct building code deficiencies. Coordinated site visits to correct code deficiencies. Provided building escorts for contractors. 
Provide code compliant renovations to Division buildings Assessment & Excellence, Collaboration Assisted with establishing protocols for project development. Provided product standards for new and corrective renovation projects. Attended meetings to provide updates to campus officials and to establish renovation priorities. Enhanced living areas in McMahon, Ellsworth, and Hale by installing new windows. Worked with project managers to secure contracts for additional window installations in West Campus, Buckley Hall, and Alumni Quad for summer 2008. Removed asbestos flooring in McMahon Hall north tower and replaced with new vinyl floors in all student rooms. Currently removing asbestos flooring throughout the McMahon south tower and replacing with vinyl flooring in all student rooms. 
Improve customer service Assessment & Excellence Assessed residence hall mailroom operations and made changes in hours to better serve students. Assessed in-house renovation standards and established protocols for projects. Reviewed and refined policies, practices and standards for Operations. 
Be effective when communicating with staff and students Communication Notified students when arranging site visits with contractors in an effort to correct code deficiencies. Provided timely communication with patrons using classroom space, assisted with training on equipment as well as proper room usage. 
Be prepared for campus emergencies Communication Established vendor contracts to assist with timely responses and disaster recovery. Provided staff training for emergency responses and solicited feedback for improvement. Provides phone lists to promote communication within the department. 
Offer services for Division's projects Collaboration Acted as liaison for Division projects with UConn officials, Project Managers, Architects and Engineers and other University Departments. Began work on Student Union renovations to create a large office suite and a large student recreation room. Worked with architects and code compliance office to design a new office suite for the Vice President. Began construction of the VP's new office. 
Improve relationships with faculty and staff across campus Collaboration Worked with various departments, student groups and off campus groups to provide classroom and meeting room space. Worked with Facilities to resolve issues and analyze work orders. 
Support UConn's efforts to build a community Community Staff volunteered for committees and programs (FYE, UConn Connects, Midnight Breakfast).  
Demonstrate support for student achievements Community Employed students on paint crews and maintenance crews to foster pride in the community.  
Increase diversity awareness and provide an environment where a diverse staff will excel Diversity Worked with Hall Director committee to improve recruiting minority students and staff. Continued to translate the Housekeeping Manual into Spanish. 
Provide safe and secure residence halls Technology Continued to upgrade our current door access systems by installing new doors and equipment across campus. 
Provide computers and other communication devices to staff Technology   

Residential Life, Residence Education

Goal Critical Issue Accomplishments
Develop a confidential reporting system for bias-related incidents in the residence halls. Per Multicultural & International Affairs language in its four-point diversity program consisting of Education, Communication, Climate, and Access and Equity Diversity, Assessment & Excellence After carefully assessing this goal and in order to avoid a duplication of services this goal was no longer pursued. 
Develop new prevention efforts (utilizing the unit's Community Development and Prevention Committee) based on analysis of the EBI benchmarking data collected in 2006 Community, Assessment & Excellence Preventions efforts centered on resident safety and awareness. In the spring, marketing campaigns were launched for both spring break and spring weekend. 
Reassess unit needs and realign coordinator specialties areas to meet the new needs of the unit Assessment & Excellence Staff specialty areas were realigned to meet the needs of the unit, as well provide professional development opportunities. Committee leadership was restructured to provide mentorship opportunities for Hall Director staff 
Continue to improve overall resident safety and security Community, Communication Significant programmatic and safety initiatives were undertaken which included door access changes, policy revisions, marketing strategies for safety and CA staff participation in the implementation of the campus-wide blue light testing, Residence Education worked with RHA & Area councils to provide feedback on ways of improving lighting and other residential safety features.  
Expand the Residence Hall Association's (RHA) visibility and contact with Residential Community Community, Communication Actively participated in both state and regional conferences including award winning presentations and competitions. RHA provided a variety of programs for residents campus-wide which included the spring weekend barbecue. RHA supported area council programs and activities throughout the academic year and provided councils with resources via the fall leadership conference and weekly meetings. RHA relocated to a more central part of campus and restructured their leadership in order to better serve the residential student population 
Assess the feasibility of the Residence Education unit and Residential Life Department hosting a Resident Assistant Conference at the UConn Storrs Campus Collaboration, Communication Due to unexpected shortage in professional staff, this goal was not met 
Focus on the effect of the helicopter parents and how they impact our work Assessment & Excellence, Communication The staff attended a web conference on helicopter parents and reviewed strategies on the best way to serve this population. Residence education is a member of the parent interaction division initiative committee. A new training module focusing on parents is being implemented in the fall for professional staff 
Continue to serve as a critical partner in the development of the university's learning community program Collaboration, Community, Communication Support of the global house, included staff resources and programming support. Founding partner of the current learning communities. Continue to provide training and support for hall staff and instructors, including the continued publication of a Learning Community manual 
Continue and expand our efforts as an environmentally friendly unit Collaboration Provided support for the university's green initiatives including water conservation efforts and Residence Hall competitions. The staff promoted student participation in recycle mania-a national college competition 
Continue to effectively utilize technology and streamline administrative tasks Technology, Communication Supported a centralized data storage that is accessible to all unit staff. Utilized emails with mail merge function in order to provide a more personalized and timely communication with residents. Created a centralized template for campus wide newsletters in order to residents informed and aware of activities, deadlines and current happenings with the unit and department 



Senior Year Experience

Goal Critical Issue Accomplishments
Maximize possibilities of collaborative efforts to better serve senior needs. Collaboration, Community Established Senior Programming Committee, bringing together departments and organizations both within and external to the Division to foster coordination and collaboration around senior needs. Several new initiatives and collaborative efforts were successfully implemented during the first year of the Committee's work. 
Mazimize access and diversity of programming available to seniors and other constituents. Community Increased participation at Countdown to Commencement and during Senior Week and added additional graduate school preparation programming. 
Develop a comprehensive marketing and communication plan Communication Articulated a re-defined vision and direction for SYE that will serve as basis of future communications plan. 
Maximize use of website Technology As a result of the Senior Programming Committee and strategic use of the senior listserv, successfully increased amount of timely senior-related information on the SYE website, and volume of web traffic around significant dates. In April the SYE website increased its traffic by approximately 2750 unique visitors, with over 4500 visits to the Senior Week page. 
Develop a comprehensive assessment plan Assessment & Excellence, Collaboration Minor adjustments were made to departmental assessment efforts; a comprehensive plan has been deferred pending the outcome of the Assessment DI. 
Maximize use of SYE programming by diverse populations Diversity, Community Collaborated with CAP to establish a section of SYE designated for SSS students. 



Student Activities

Goal Critical Issue Accomplishments
To create and enhance a student organization training and assessment program Assessment & Excellence, Collaboration, Communication Student Organization Leaders' Intentional Development (SOLID) program was developed, implemented and expanded during the year. Over 1600 student leaders were trained in over 250 workshops conducted by staff members from across Student Activities. Implementation was completed with only a few, minor glitches and virtually no complaints. 
To improve co-sponsorship opportunities and mechanisms Collaboration, Community, Diversity 
  • Greater involvement with Oozeball, and by providing increased advising and financial support, helped the group double the number of teams.
  • SUBOG co-sponsored 33 diversity/co-sponsored events and 19 co-programming events with Student Organizations and University Departments.
  • SUBOG enhanced its working relationship with Alumni Association and produced an improved Senior Week and was involved with the President's Inauguration and assisted with the Presidential Gala.
  • Organized a Community Service Network and invited all student organization's whose mission is service oriented.
  • Community Outreach co-sponsored with Idealist United (Human Rights Week and Advocacy Training), Honors and the Cultural Centers (Tunnel of Oppression), the Service-Learning in the Dominican Republic experience with Sociology and Study Abroad, Rainbow Center (GLBTQQ focused alternative spring break trip), Residential Life, First Year Programs, English, and Sociology (Community Service Learning Community).
  • Leadership and Involvement collaborated with the Dodd Center, FYP, School of Pharmacy, Residential Life, ROTC, Peer Education, OFSL, Athletics
 
To improve risk management systems across the department  Collaboration, Assessment & Excellence 
  • CO staff members were leaders and members of the DSA Risk Management Committee which meets bi-monthly and has organized a risk assessment process for the entire department (anticipated completion Summer 2008)
  • Consolidated program participant in-take forms and standardized waiver of liability and acknowledgement of risk forms
  • Further developed CO transportation and programmatic policies regarding risk management and potential liabilities
  • Expanded and formalized student driver training for CO paid drivers
  • Implemented the requirement that CO student employee drivers receive a CT Public Passenger Endorsement (Type "A") before being allowed to drive higher capacity vehicles
  • Provided OSHA training to all staff attending immersion trips
  • Met with the Director of Risk Management regularly to address a number of sticky topics.
 
To enhance the challenge course and development infrastructure for use in fall 2008 Community, Collaboration Suspended indefinitely due to limited resources 
To build a second field at the Depot Campus and improve the first field Community Designed and spec'ed - In progress 
To enhance operations in the Student Activities Business Office Technology, Collaboration, Communication 
  • Re-organized the staff and the physical space.
  • Planned for and will be able to provide increased assistance to regional campuses and fee-funded organizations
 
To make promotions and marketing more efficient and effective Technology, Collaboration, Communication 
  • The Ultimate Guide to Advertising - Student Edition was turned into a more effective and efficient online version with links to advertising opportunities for students.
  • The Department's Technology and Promotions committee spent the semester brainstorming a way to cut down on the number of brochures it gives out and came up with the idea to produce a single involvement magazine. This magazine will be brought through to fruition next semester.
  • The Department also took on a communications intern who conducted an extensive research project on effective methods of advertising to students.
 
To fully implement the leadership agenda Assessment & Excellence, Collaboration, Assessment & Excellence 
  • Implemented as permitted by resources: FUTURES, Fee-funded group training enhanced, DISCOVERY, Legacy, PLI, Learning Community, SOLID and HOLDUP!
  • ODK start up on hold due to staffing constraints
 
To develop a promotions system for student organizations Communication, Technology, Collaboration An online calendar was created specifically for student organizations to submit their events. They were able to do this through an easy online form. Once this form was received the marketing student worker then submitted the information into the online calendar that was housed on the Student Activities website. The events were also highlighted in a large wall calendar located in the Student Union food court where there is high traffic.  
To help promote the mental health of student leaders Assessment & Excellence, Community Enhanced a bit, but major initiatives start next year. 
To continue to build cross-department collaborations and camaraderie Community, Collaboration Continued at the level of the previous year. Cross-Student Activities committees were maintained. Held a strategic planning retreat. 
To continue to improve / develop programs and services that meet the self-identified needs of community partners and clients through student-led programs organized from a social justice/change agent point of view. Technology, Collaboration, Communication 
  • CO staff had more regular contact with community partners through site visits and email/phone communication
  • Community Partners were invited to be part of August training, student leader selection, and other CO operations
  • CO increased its focus on reflection by completing approximately 1,400 hours (a 10% increase over 2006-07
  • CO created an student program director for advocacy initiatives who then partnered with Idealist United, USG, and PIRG to support the development of advocacy and activism focused student conferences
  • CO continued to organize a Day at the Statehouse which was formally organized by CT Campus Compact
  • 100% of CO's Semester Long Programs, Community Service Days, and Immersion Trips have at least one designated community partner
  • Increased our number of formal student leader positions to approximately 70 (approximately 10% growth over AY 2006-07)
 



Student Affairs IT

Goal Critical Issue Accomplishments
Assess the feasibility of providing technology support to fee-supported student groups Collaboration, Community With the assistance of Student Activities, fee-funded student groups were surveyed about their needs for technology support. Interest in technology support was low. Recommendations were presented to the Vice President's office, and it was decided to not pursue providing technology support to these groups. 
Create system configuration documentation Technology, Assessment & Excellence 
  • As part of work toward a technology disaster recovery plan, Division technology systems were assigned a recovery priority, data confidentiality level, data availability level, and data integrity level. Data types, system dependencies, and system data elements were provisionally assigned.
  • Documentation was created for account creation and activation, Active Directory configuration, antivirus software configuration, Movie Channel management, web site updates, Gallery photo library management, and custom software application upgrades.
 
Identify, design, and implement management and communication processes Technology 
  • Computer capability and workstation need ratings were created and used during the FY 2008 rotation of over 250 desktop computers.
  • Created a document for our customers that describes the custom software application life cycle, including a definition of the process and expectations when building a new version of an application and the process and expectations for maintenance work.
  • Redesigned the training of student employees, using HuskyCT, to increase retention of information, minimize costs, and monitor progress.
  • Increased our capabilities to support Apple products in Huskytech with greater documentation and process development.
 
Improve and upgrade existing technology systems, and create new technology systems, according to Division priorities Technology 
  • Increased our capabilities of supporting the Apple platform of products in HuskyTech with greater documentation and process development.
  • Initiated a project to upgrade Division computers to Office 2007 in fall, 2008.
 
Resolve service requests promptly and courteously Technology 
  • Evaluated data collected from our reporting systems, and established a baseline to determine trends and make specific recommendations to increase customer satisfaction.
  • Changed the Division Help Desk staffing model to use full-time employees instead of student workers.
 



Student Health Services

Goal Critical Issue Accomplishments
Reduce Barriers to care and improve timely service to students Assessment & Excellence 
  • Established orthopedic clinic in conjunction with UCHC
  • Collaborated with HESA students to assess flow patterns within SHS
  • Revised student labor management system
  • Enhanced student health insurance based upon student needs
  • Restructured patient flow in walk-in clinic to accommodate changes in peak utilization times
  • Co-sponsored STD clinics with the Department of Public Health
  • Increased demand for CMHS services
  • Increased reliance on web-based information by our patients
  • Increased reliance on SHS to coordinate care and services
  • Increased number of students studying abroad resulted in greater volume of travel consults and immunizations
  • Increased number of international students has increased the need for health screenings
  • APRN staff added to Walk-in Clinic to facilitate patient flow in early evening Reorganized nursing staff to provide full-time staff coverage for weekends
  • Replaced part-time pharmacist
  • Hired new Director of CMHS
  • Hired new psychiatrist, psychiatric APRN and Clinical Social Worker
  • Provided various vaccination clinics
 
Ensure continuity of critical services Assessment & Excellence 
  • Successfully relicensed infirmary unit
  • Developed Business Continuity Plan and IT Contingency Plan
  • Enhanced student health insurance based upon student needs
  • Assured public safety by providing prevention and treatment services for Spring Weekend
  • Established working connection with Natchaug and Manchester Hospitals
  • Established mental health liaison relationships with Greater Hartford, Stamford, and Waterbury regional campuses
  • Collaborated with state and local health officials to manage Norovirus outbreak
 
Continue to refine tools measuring program success Assessment & Excellence 
  • Increased use of web-based survey instruments and other client satisfaction assessment tools
  • Launched campus wide Suicide Prevention Initiative
  • Conducted Student Veterans In-service for Student Affairs and Regional Campuses
  • Increased demand for CMHS services
  • Increased reliance on web-based information by our patients
  • NECHA presentation of Clinical Ladders
  • ACHA presentation on use of a clinical pharmacy specialist
 
Recognize and reward excellence within all Student Health Service departments Assessment & Excellence 
  • Implementation of clinical career ladders program
  • Established agreements with Department of Residential Life for Maintenance and housekeeping which has resulted in higher quality service at lower cost.
  • Staff members serve on various public and professional boards
 
Maximize input of multidisciplinary team in order to optimize clinical management system Collaboration 
  • Restructured patient flow in walk-in clinic to accommodate changes in peak utilization times
  • Assured public safety by providing prevention and treatment services for Spring Weekend
  • Established agreements with Department of Residential Life for Maintenance and housekeeping which has resulted in higher quality service at lower cost.
  • Collaborated with state and local health officials to manage Norovirus outbreak
  • Co-sponsored STD clinics with the Department of Public Health
  • Increased complexity of patient medical and mental health profiles
  • Increased reliance on SHS to coordinate care and services
  • Increased complexity of risk management and privacy/confidentiality issues
  • Demand for increased focused services for
  • Developed "Students in Distress Handbook" with Dean of Students Office
 
Improve interdepartmental relationships within Student Affairs and across the University Community Collaboration 
  • Affiliations with Schools of Nursing, Medicine, Education, Social Work, Pharmacy, Agriculture and CLAS for various mentoring and clinical activities
  • Developed mentorship opportunities for students at other institutions of higher education
  • Established a SHS "Green Team" and promulgated environmental initiatives
  • Established agreements with Department of Residential Life for Maintenance and housekeeping which has resulted in higher quality service at lower cost.
  • Established mental health liaison relationships with Greater Hartford, Stamford, and Waterbury regional campuses
  • Trained 23 campus members in QPR national standard for suicide prevention training
  • Increased number of students studying abroad resulted in greater volume of travel consults and immunizations
  • Demand for increased focused services for student veterans, parents, and faculty/staff
  • Staff members serve on various public and professional boards
  • Developed "Students in Distress Handbook" with Dean of Students Office Staff member taught HESA course
 
Support and incorporate regular invitations to personnel from other campus departments. These meetings will promote discussion and familiarity with other programs. We will incorporate these guests into meeting times with staff to promote increased awareness and conversations to improve understanding. Communication 
  • Established orthopedic clinic in conjunction with UCHC
  • Affiliations with Schools of Nursing, Medicine, Education, Social Work, Pharmacy, Agriculture and CLAS for various mentoring and clinical activities
  • Developed mentorship opportunities for students at other institutions of higher education
  • Offered campus wide HIPAA information workshop
  • Increased concerns on campus concerning self and other directed violent behavior
  • ACHA presentation on use of a clinical pharmacy specialist
 
Recognition of the complexity and importance of improved dissemination of information - both within our student population as well as with leaders across our campus Communication 
  • Developed Business Continuity Plan and IT Contingency Plan
  • Trained 23 campus members in QPR national standard for suicide prevention training
  • Coordinated special programs and events related to body image and nutrition and wellness
  • Launched campus wide Suicide Prevention Initiative
  • Conducted Student Veterans In-service for Student Affairs and Regional Campuses
  • Increased reliance on SHS to coordinate care and services
  • Developed and published "The Connection" CMHS' monthly mental health newsletter
  • Developed "Students in Distress Handbook" with Dean of Students Office Staff member taught HESA course
 
Support pride in the community through continued staff involvement Community 
  • Advised various peer education groups
  • Collaborated extensively with other departments, organizations and cultural centers
  • Established a SHS "Green Team" and promulgated environmental initiatives
  • Trained 23 campus members in QPR national standard for suicide prevention training
  • Offered campus wide HIPAA information workshop
  • Increased concerns on campus concerning self and other directed violent behavior
  • Staff members serve on various public and professional boards
  • Health Education hosted BACCHUS Network
  • Participation in various community and state emergency preparedness drills
 
Continue to strengthen a respect and support of diversity Diversity 
  • Collaborated extensively with other departments, organizations and cultural centers
  • Demand for increased focused services for student veterans, parents, and faculty/staff
 
Develop programs, resources and services that are available and accessible throughout our community Diversity 
  • Advised various peer education groups
  • Restructured patient flow in walk-in clinic to accommodate changes in peak utilization times
  • Collaborated extensively with other departments, organizations and cultural centers
  • Assured public safety by providing prevention and treatment services for Spring Weekend
  • Trained 23 campus members in QPR national standard for suicide prevention training
  • Offered campus wide HIPAA information workshop
  • Coordinated special programs and events related to body image and nutrition and wellness
  • Launched campus wide Suicide Prevention Initiative
  • Conducted Student Veterans In-service for Student Affairs and Regional Campuses
  • Increased reliance on SHS to coordinate care and services
  • Increased number of international students has increased the need for health screenings
  • Increased complexity of risk management and privacy/confidentiality issues
  • Increased number of students taking psychoactive medications
  • Increased concerns on campus concerning self and other directed violent behavior Demand for increased focused services for student veterans, parents, and faculty/staff
  • NECHA presentation of Clinical Ladders
  • Health Education hosted BACCHUS Network
  • Participation in various community and state emergency preparedness drills
  • Developed and published "The Connection" CMHS' monthly mental health newsletter
  • Developed "Students in Distress Handbook" with Dean of Students Office
 
Continue our dedication to recruit and retain staff members from underrepresented segments of the population Diversity 
  • Increased difficulty in recruiting healthcare professionals due to salary inequities and nationwide shortages
  • Increased complexity of patient medical and mental health profiles
  • APRN staff added to Walk-in Clinic to facilitate patient flow in early evening Reorganized nursing staff to provide full-time staff coverage for weekends
  • Replaced part-time pharmacist
  • Hired new Director of CMHS
  • Hired new psychiatrist, psychiatric APRN and Clinical Social Worker
 
Efficient and appropriate use of technology to provide high quality, cost effective health care Technology 
  • Increased complexity of patient medical and mental health profiles
  • Increased reliance on web-based information by our patients
 
Enhanced use of web resources Technology 
  • Increased use of web-based survey instruments and other client satisfaction assessment tools
  • Established a steering committee to implement an electronic health record therefore, providing enhanced use of technology to promote efficiency
  • Standard of practice moving towards electronic health records
 
Upgrade the utilization of current technologies Technology 
  • Increased use of web-based survey instruments and other client satisfaction assessment tools
  • Established a steering committee to implement an electronic health record therefore, providing enhanced use of technology to promote efficiency
  • Standard of practice moving towards electronic health records>
 
Thoughtful collaboration with other departments Technology 
  • Collaborated with HESA students to assess flow patterns within SHS
  • Established working connection with Natchaug and Manchester Hospitals
  • Established mental health liaison relationships with Greater Hartford, Stamford, and Waterbury regional campuses
 
Continuous training of staff Technology 
  • Established a steering committee to implement an electronic health record therefore, providing enhanced use of technology to promote efficiency
  • Collaborated extensively with other departments, organizations and cultural centers
  • Trained 23 campus members in QPR national standard for suicide prevention training
 
Coordination, simplification and integration of existing systems Technology Standard of practice moving towards electronic health records 



Student Union

Goal Critical Issue Accomplishments
Determine the degree of patron satisfaction with the Student Union Assessment & Excellence, Communication Participated in the annual EBI assessment of the Student Union and added the EBI assessment tool for customer's event satisfaction 
Enhance diversity awareness through staff training Diversity, Community Added two diversity training workshops for student employees 
Streamline the department's administrative processes Technology, Assessment & Excellence 
  • Relocated Student Union mail services to the Information Desk to support office moves to the first floor
  • Standardized invoicing procedures
      •  
Upgrade sound system in the Student Union theatre by February 2008. Technology Upgraded the theatre sound system 
Maintain a high level of cleanliness in the Student Union to support community development Assessment & Excellence, Community Standardized weekly inspections of the facility to identify concerns and issues in a timely manner 
Locate all Student Union Offices to the first floor in a central location. Community, Assessment & Excellence Move completed 
Maintain a high level of furniture and equipment appearance and utility Assessment & Excellence, Community Developed a 10-year repair and replacement plan 
Promote diversity through art Diversity, Community Art Integration team has been hired and a plan is being developed 
Add retail operations and services to support student success Assessment & Excellence, Community 
  • Open Husky Print and the Outdoor Adventure Center
  • Supported the opening of the Convenience Store
 
Fully integrate conference services into the Student Union Collaboration, Communication Fully integrated Conference Services into the Student Union 
Manage Student Union fiscal resources Assessment & Excellence, Communication Developed unit budgets 
Improve the Game Room Community Relocate and upgrade Doug Bernstein Game Room - Will be accomplished this summer 
Maximize Student Union space Assessment & Excellence Due to unexpected priorities and changes in University project management, no significant accomplishments have been met 
Improve emergency procedures Communication, Assessment & Excellence Install security cameras - Project discussions initiated 
Improve Conference Services marketing Assessment & Excellence, Communication Established a Conference Services website 
Improve customer service in the event services area Assessment & Excellence, Technology Standardized room diagrams with Meeting Matrix software 
Division of Student Affairs Critical Issues
  • Assessment & Excellence
    Measure excellence through planned assessment using recognized standards.
  • Collaboration
    Initiate and enhance partnerships in the Division and across the University community.
  • Communication
    Improve communication within departments and across the Division.
  • Community
    Foster pride and ownership through involvement.
  • Diversity
    Demonstrate respect and support for diversity.
  • Technology
    Promote thoughtful use and continued integration of technology.

Goals Archive